Friday, September 23, 2022

Marketing through Instagram

                     

Today Instagram has been the most advanced and sophisticated tool for marketing with 800 million active users currently. Lowest investment and initial budgets to promote and market a product across diverse customers.

 

Instagram has been source for many B2C, but these days though B2B companies are skeptical about using Instagram as there marketing source, it is another media source where people share aesthetic photos, videos and their reviews that leads to sales of products.

If target customers are on Instagram why not use it as marketing medium.

Few of the benefits of using Instagram as marketing channel for B2B market

 

1.)    Low budget initial investments to work with influencers: Most of the initial investments are low budget as we work with influencers who can share their reviews and product life stories after using the products. This also helps customers use different forms of content including photos, videos, sounds to share their emotions and also comments section to respond to messages

 

2.)    Direct connection with customers: Companies can connect directly with customers and respond to their feedback and reviews. This helps companies to enhance and meet customers demands and build groups who share similar passion for the products.

 

3.)    Faster and easier way to build brand awareness: Easiest and cheapest medium to spread brand awareness by connecting people using hash tags to discover the content.

 

4.)    Can drive traffic on own websites: The most significant tool I it can divert traffic to their own website. Customers can like the products and divert the attention to their own website. Fastest mode to get attention of customers.

 

 Instagram has been a powerful marketing tool in current world with fastest and easiest way to millions of customers globally.

AI and the future of marketing




AI technology can be harnessed to improve a marketer’s core responsibilities: understanding customer needs, matching them to products and services, and persuading people to buy. By collecting large data on customers, AI can build machine learning and predictive algorithms to create personalized product recommendations, content, communication, and acquisition strategies. 

As the article states, “it [marketing] is the single business function where it [AI] will have the most financial impact.” There are several opportunities to use this technology to develop creative experiences and expand the reach to customers. In fact, AI is already being used for narrow tasks in many marketing with tools like email marketing platforms and search engine advertising solutions. 






 AI is not usually associated with creativity but there is a lot of potential to innovate traditionally creative campaigns. By understanding data and analytics, and utilizing AI, campaigns can become scalable, repeatable and accountable. However, only 17% of digital marketers are using AI/ML broadly across the marketing function.  There is a common coordination problem in the marketing departments that there is no ownership of who is leading the AI efforts. 

While AI is mostly for narrow tasks, there are substantial benefits for marketing activities but companies should start long-term planning to build out a strategy and AI capabilities. Marketing firms that use AI need to have a strong market sense and analytics capabilities to maximize the technology potential and overcome any AI limitations. Companies should invest in these capabilities early so AI become integrated into a marketing group’s DNA.


User acquisition strategy in the gaming industry

Background

User acquisition is an essential component of any app’s marketing strategy, especially in the mobile gaming industry. During 2016-2021, while the gaming industry has achieved a double-digit YoY growth rate, user growth and revenue growth has slowed down, requiring gaming company to both refine the quality of games and enhance game launch ability. Excellent distribution ability is the amplifier of a high-quality game, and a targeted user acquisition strategy helps to maximize user growth.

High-quality content and large traffic acquisition are complementary. The difference in player preference and behavior gives each game an opportunity to precisely target the player groups, and a deliberately designed advertising system facilitates the targeting process.

The system is composed of three major business modules: placement, data, and strategy, each of which has a key focus.

Placement: optimize user acquisition efficiency








For gaming companies, placement is the foundation of all business. Gaming companies own the user data to track the resources, analyze user behavior, and optimize their user structure and revenue structure.

Data: revenue and profit performance










Data focus on the company-level financial data. Gaming companies tracks the revenue and profit, set budget, profitability and ROI target to each games, and this in turn will guide the overall user acquisition and marketing strategy.

Strategy: Internal & external integration









Gaming companies typically own diverse genre of games and requires different marketing strategy accordingly. Therefore, strategy in gaming companies occupies an important position to connect both internal and external by data-driven insights. Internally, strategy refines insights from data to solve the questions to products. Why did the ARPU of a channel recently remain low? How to explore more conversion targets? How to quickly find the right audience? How do select advertising materials and improve their application value? These answers can be told by numbers owned by gaming companies. Externally, strategy explores more user acquisition possibilities, such as targeting strategy to certain channels or user segments, or optimizing ROI effect by diversifying distribution channels such as RTA, online streaming, etc. Also, it helps to allocate brand marketing budgets to ensure organic user growth and increase user LTV.

The Rising Threat of Data Accessibility in Digital Marketing

The Digital Marketing industry is undergoing a seismic shift in its approach due to the rising barriers of data accessibility. The trigger point for the U.S. market lies in the shift made by Apple to provide App Tracking Transparency. This enables iPhone users to select whether they will allow apps to track their data across the device. With the rise of smartphone usage as the primary access point for the internet and multitude of apps, this creates a critical challenge for advertisers and app developers that have largely relied on advertising revenue as their business model and delivering the product/service for free to the end user. In the past, developers leveraged Apple’s Identifiers for Advertisers (IDFA) which provided aggregated usage data across apps. Back in 2020, Singular reported over 30% of iPhone users were opting out of ad tracking.

This dynamic creates an interesting shift for firms to consider new levers for driving growth as the number of users opting out of data tracking is forecasted to continue increase. This trend may drive new innovations in existing levers of customer led growth and product led growth in order to compensate for new gaps in data accessibility and ad targeting. 

 

Reference Sources:

1)    IAB State of Data 2022: https://www.iab.com/wp-content/uploads/2022/02/IAB_State_of_Data_2022_Master.pdf

2)    Invoca Blog: https://www.invoca.com/blog/what-is-idfa-and-why-apple-killed-it-everything-marketers-need-to-know

3)    Singular Article: https://www.singular.net/blog/limit-ad-tracking-privacy-checkup-in-2020/

 

Yes, Customers are also benefited when a Company invests in Digital Marketing

 Any marketing efforts are perceived to benefit the company trying to attract or retain its customers. However, there are benefits to its customers as well. At the minimum, the company keeps its consumers aware of the latest updates. The company uses many channels, such as social media or email marketing, to make its consumers aware of changes to its product lines, availability of the next version of its products, or the introduction of new product lines.

On the other hand, customers will have a better relationship with the company when the company reaches out to them through digital channels. These channels can be used to gather information from consumers 24/7, which benefits consumers to express their opinion. Compared to print or fixed marketing, digital marketing benefits customers by choosing the type of content they would like to see. For example, by setting their gender option, a clothing retailer can filter and channel the digital content applicable to them.

Geographical boundaries are usually an impediment to print marketing. For example, prior to 2001, jobs available in Omaha, NE, are printed in the local newspapers. These jobs were not visible to applicants in Kansas or South Dakota unless the company made an additional spend in those states as well. Digital marketing allows cross the boundaries without impacting their budgets but allows customers to benefit because they can see jobs available in all states in a single place. 

Livestreaming marketing and shopping

 Livestreaming marketing and shopping is commonly defined as providing both live video and online shopping services on one platform. Consumers can log on to shopping websites or social media channels to make real-time purchases while watching live streaming and interacting with hosts. The concept probably emerged in March 2016 in China, when social media fashion content provider Mogujie embedded a shopping feature in its livestreaming interface, allowing customers to spend while watching livestreaming content. Covid-19 lockdowns further accelerated the adoption of living streaming marketing and shopping. 

The development of e-commerce, social media and payment infrastructure enables a seamless livestreaming marketing and shopping experience. Fast and often free delivery, efficient return management also enhance people's trust in live streaming. More importantly, the livestreamer, typically known as key opinion leaders (KOLs), can turn livestreaming into an engaging impulsive shopping experience, pitching products and service to targeted audience with an immersive and real time demonstration. Today, top influencers in China like Li Jiaqi and Wei Ya can reach over 35 million viewers and generate millions of sales in a single livestreaming session. The conversion rate can be 5x higher than traditional marketing. 

As of now, China is an absolute leader in livestreaming marketing and shopping. Many other global platforms are following the trend. For example, Amazon has launched Amazon live in the US. In Korea, Hyundai Home Shopping also received wide popularity. 

Despite the popularities of livestreaming marketing and shopping in the recent two years, many challenges emerged as well. First, one of the core value propositions of live streaming shopping is its low price, typically 30-60% off regular retail price. As a result, large sales volumes and high conversion rate do not always lead to high profits for the seller. Second, as competition intensifies in the space, marketers must come up with creative livestreaming content to stay engaged with target audience, leading to a higher production cost and lower marketing ROI. 

https://www.forbes.com/sites/johnkoetsier/2022/01/22/livestream-shopping-a-500-billion-market-in-2022-as-amazon-google-facebook-tiktok-jump-in/?sh=64fec5363bc5

Thursday, September 22, 2022

Nyquil Chicken Challenge #FakeNews

I came across an article about the “Nyquil Chicken” challenge on TikTok, which supposedly encourages viewers to cook chicken in NyQuil (a nighttime cold medicine). Apparently it went viral enough that the FDA felt the need to issue a public health warning against the challenge. A search for “Nyquil” now yields tons of results for articles about this. I’m sure Nyquil’s marketing team has never seen so much free press – nor wished more for it to go away. 

While I appreciate the spirit of what the FDA is trying to do – protect the public from ingesting something potentially harmful – it got me thinking about the potential downsides of taking everything we see online and on social media so seriously as well as our ability to distinguish what’s real from fake. 

The challenge itself may have gone viral, but videos of people actually cooking and eating it have not. In fact, the meme itself is many years old and resurfaces every so often on different sites. The fact that people are taking the claim of this “new trend” at face value without doing much research speaks to the general lack of digital literacy within the general public / media and the eagerness with which they bemoan the proliferation of misinformation (in this case, health misinformation) and begin again to call for regulations on tech companies. As Jeffrey Blevins, a professor in the Department of Journalism and the School of Public and International Affairs at the University of Cincinnati, said: “This is the kind of thing that TikTok could moderate, even though I think TikTok compared to other social media platforms has been a little more loath to do that. [...] The lack of regulation undercuts agencies like the FDA…”

There is definitely value in preventing the spread of misinformation; however, there is also a fine gray line between helpful regulation and harmful interference. As digital marketing continues to evolve, it’ll be interesting to see how regulatory bodies, the media, tech companies, and the general public respond.

🐔



Articles:
  • https://www.npr.org/2022/09/22/1124252556/nyquil-chicken-challenge-fda-warning
  • https://techcrunch.com/2022/09/21/nyquil-chicken-fda-warning-tiktok-trend/
  • https://www.prweek.com/article/1799725/fda-warns-nyquil-chicken-tiktok-trend-misinformation-battle-continues

Creative is the new targeting - Woogeon Kim

 

Working in digital advertising, I've been acutely aware of the impacts that changes like Apple's ATT protocol have rendered on digital ads. Performance volatility caused by loss of signal typically used by advertisers to inform audience, measurement, and optimization for digital ads have forced even the most performance-centric clients to think more critically than ever before about improving a lever that had, until recently, been relatively ignored: creative. 

Especially as digital platforms' abilities to create audiences based on behaviors tracked across the internet have been hampered, a new concept that an advertiser's creative is its targeting is becoming more prevalent. I think the meaning here is two-fold: 

1) As the typical optimization levers that performance marketers have used in the past degrade in their reliability, improving the quality of the way the ads are created and its message have become an increasingly important determinant of performance. 

2) Secondly, as digital ads auctions are being forced to continue finding relevant prospective customers for advertisers with less visibility into users' behaviors across the internet, using the creative an advertiser provides as a signal for determining which users the ads should be served to is growing in importance as well. 

Harnessing the potential of creative to influence ad auctions and resonate with users in more meaningful ways is a huge opportunity for performance marketers, especially those that have been less innovative and imaginative with their ads for digital platforms-to-date. Shifting the focus of clients from how they're defining their targeting to how they are crafting their messages for potential customers amongst a broader audience pool will be a challenge for many marketing teams. I believe those that can get this right early on will be able to capitalize on a digital marketing environment that is currently in flux. 

Why Customer Loyalty Matters.

 


Why Customer Loyalty Matters.

Loyalty is become more important to companies now more than ever. Why? 75% of members of top grossing loyalty programs changed their behavior to create more value for businesses (in the US). For brands that can crack this, there are meaningful top line revenue driving implications that result because customers are 64% more likely to purchase more frequently, 50% more likely to recommend that brand to others and 31% more willing to pay a higher price to stay with a brand. How could a brand not want to take advantage of this? A solid loyalty program is complex and not easy to build, however. It takes time, money and investment in resources to do this successfully and many brands fail to connect the dots in a way that build real value. That said, the benefits are clear for brands we see thriving in this environment like Sephora, Costco and Airline miles programs like Delta and United that create an offer so compelling that they prevent customers from leaving to go to the competition. So why can't everyone do this? There are complex and varying considerations when building out a loyalty program including defining a clear target market, customer data and engagement metrics, personalization like birthday points or recommendations and a built out CRM systems to have a 360 deg view of the customer, which can be costly. All of this to say, loyalty is critical for success for top brands today, although the complexities and nuances to building one that's sticky can be harder than it sounds. It will be interesting to see as we continue to move out of the COVID-19 pandemic, how brands navigate this. 

Markets are SO different in China. Eg advertising.

https://www.cnbc.com/2022/08/18/tencent-looks-to-short-video-ads-to-boost-revenue-amid-gaming-slump.html Markets are SO different in China. Eg advertising. So, Tencent (owner of many things, chief of which is WeChat), due to slumping revenues in this bear market, is finally turning to video ads. It's crazy they weren't already running down that lucrative road, but it likely shows the success of all their other sources of revenue (that western social media giants dream of). For example, WeChat has a (co)stranglehold on digital payments - imagine Square, Visa, Mastercard, Clover, Venmo, Cashapp, PayPal, and everything else under the sun, but agreegated within a 2 player (government sponsored!) duopoly. Yeah, that company probably doesn't even need to bother about the small potatos of ad reveue. But! Apparently the global slowdown hits everyone's profits (even companies in a "communist" society). With this flip of a switch -- HELLO AD REVENUE FROM 1.24 BILLION USERS! (yeah, 1.24 billion with a B). "Revenue from short form video accounts for around 39% of China’s total digital ad revenue, according to data from QuestMobile. It is the biggest single ad revenue category ahead of categories like social networking and news." It's insane to think how the largest tech company in China wasn't even a player in that 39% piece of pie. But now that they have decided to join in that fun, how will the competition react? My guess - as a platform, the cost to the advertiser would remain the same (or even decrease), but everyone else will supper - competitor platforms, content creators, advertising firms, etc -- none of them are going to ever pass Go and collect $200 again.

Tuesday, September 20, 2022

Why Should Marketers Care About Leo's Girlfriends?

 

In the past week we’ve all seen it circulating on Instagram and TikTok: a woefully incriminating graph evidencing the correlation between when Leo breaks up with his girlfriends and how old they are. ICYMI: not many survive beyond 25.

 

Leo’s Law unleashed a firestorm of activity in the twitterverse, with many weighing in on the problematic nature of this phenomenon. As the Guardian comments, “Twenty-five is a milestone year. It’s when the development and maturation of your prefrontal cortex, the part of the brain responsible for impulse control and decision-making, is finally complete. At 25 you have reached maturity and have a fully formed brain. You also have absolutely no chance of dating Leonardo DiCaprio. As has been frequently observed, the 47-year-old actor appears to be incapable of a relationship with anyone over the age of 25.”

 

DiCaprio's dating history has been immortalized in a chart on Reddit.

Leo’s Law: DiCaprio's dating history TrustLittleBrother / Reddit

 

Rich old men dating young women is, of course, nothing new. Why is the world so hung up on it now?

 

In the post-MeToo era we’ve demanded more accountability from those we revere, and Leo’s Law is alarmingly inconsistent we the progress we expect around gender equity. Don’t take my word for it: research has shown that the age gap between partners decreases in countries with greater gender equality. A paper on the subject notes, “As gender equality increased, women expressed less preference for older men, men expressed less preference for younger women, and consequently the sex difference in the preferred age of mates became smaller.”

 

So what does this have to do with marketing?

 

The way we represent women in marketing is, unsurprisingly and uninterestingly, gender biased. What’s interesting is how much this gender bias compounds with age bias. Google shared findings in an analysis of 2.7 million YouTube ads:

  • Female characters are more likely to be in their 20s and 30s in ads, while male characters are shown across age groups.
  • Globally, male characters are an average of four years older than female characters in ads.
  • Over the five years examined, the average age of female characters stayed relatively consistent while male characters got older.

 

Google explains the problem with the lack of representation of older women in marketing by observing consumer behavior, “Audiences respond to inclusive storytelling. We found that YouTube videos uploaded by advertisers featuring at least as many female characters as male yielded 30% more views than other videos, telling us that when advertisers make their creative more inclusive, people watch. There's an appetite for stories that truly reflect the complexity and diversity of our world. Brands that respect that diversity will earn the trust of their audiences.”

 

Fletcher Knight recently outlined the opportunity in a thought piece that corroborates Google’s findings on consumer preferences:

“Results from a survey taken by Ben Barry, founding director of the Fashion Diversity Lab at Ryerson University, Canada, found that women are 200 percent more likely to buy a product when they see it advertised by someone who reflects their age, and 65 percent less likely when they didn’t. We believe that marketers need to start taking that to heart. ‘Brands are targeted to a different generation, which makes me feel irrelevant,’ a 60-year-old New Yorker told us. ‘No one is really talking to women in their 60s on any level. I want them to talk to me.”

 

It's not rocket science – but as an industry, we still haven’t cracked the code. And time’s running out.

 

We’re speaking to an aging population that will outlive any previous generation, and women are on pace to be the majority in this age group. More than that, they control spending. Forbes published some staggering stats about age 50+ Women:

  • They comprise the largest demographic of incomes over a $100,000;
  • They control 95% of household purchasing decisions and 80% of luxury travel purchases;
  • 82% of them are open to new brands;
  • 75% are willing to pay a little extra for both quality and convenience.

 

Need more proof? Check out the “Empty Nesters” and “Boomer Women” section of this site. One noteworthy stat: Over the next decade, women will control two-thirds of consumer wealth in the United States and be the beneficiaries of the largest transference of wealth in our country’s history. Estimates range from $12 to $40 trillion. Many Boomer women will experience a double inheritance windfall, from both parents and husband. (Source: Fleishman-Hillard New York).

 

Yet, by and large we’re still not talking to older women.

 

Leo’s dating history seems to suggest that for him, women have an expiration date. If marketers continue to follow suit, it could pose the biggest missed opportunity they see in their lifetime.  

 

 

Sustainability in Digital Marketing- Exploring Carbon

Present Sustainability Action Plan

Working in business development, I am frequently asked about my company’s sustainability practices during pitches. Of course, we discuss our buildings green certifications (LEED Platinum), and company initiatives, like our Sustainability Council, implementing policies across our supply chain (i.e., eliminating plasticware in favor of reusable products). 

Initial Thoughts - Promoting Green Products Digitally

 As an advertiser promoting consumerism on the daily, however, my conscious tells me continually to dig beyond this. What else can we do. Alongside the average consumer, I am skeptical of eco marketing. Why promote a sustainable product when you can buy something used that would otherwise be wasted? Do we really need to manufacture sustainable things when those existing are available in abundance? But when thinking about green products that have more legs to stand on, such as meat free alternatives, I find strategic digital targeting to be interesting. Adweek discusses how vegan meat alternative Quorn targets younger audiences with "Food for the Future" messaging, and skeptical older generations with taste test content. Any type of green messaging for clients will require extensive consumer research, A/B Testing, DCO, and Optimizations to enhance effectiveness and drive outcomes.

Source: https://www.adweek.com/brand-marketing/why-you-might-be-getting-your-eco-marketing-wrong/

Future Forward Explorations

I, however, think a broader view of sustainability practices in advertising would be fascinating to explore, including topics like sustainable web hosting, ad buying and creative production, particularly NFTs which are growing more controversial due to heavy blockchain mining. 

 This assignment gave me a fantastic opportunity to explore the topic. I found this article about the topic, including innovations in the space (i.e., low carbon PMPs). As brands look to make their physical supply chains carbon neutral, they need to make their digital supply chains follow suit. I also found it interesting that one of our leading partners, The Trade Desk, is actively making moves in this space.

Source:  https://digiday.com/media/the-ad-experiences-that-consumers-find-most-annoying-are-also-bad-for-the-environment-the-business-case-for-sustainable-digital-advertising/.