
A blog for students of Professor Kagan's Digital Marketing Strategy course to comment and highlight class topics. From the various channels for marketing on the internet, to SaaS and e-commerce business models, anything related to the class is fair game.
Friday, March 06, 2015
The State of Digital Marketing in 2015: Infographic

Instagram's New Carousel Ads
Yelp will prompt users to write reviews after an offer-driven check-in
Here is what I learned from this week's article:
Even thought Yelp’s influence are substantial and growing (the company now feeds content and reviews to Apple Maps, Bing, Yahoo, etc), Yelp’s “no review solicitation” policy has left many marketers frustrated. In fact, Yelp’s “review filter” practices have been the subject of lawsuits.
Unlike with reviews themselves, Yelp allows for incentivized check-ins (“check-in offers”). If users check in to receive an offer, they are prompted by Yelp to review that business upon their return to the site or mobile app (users must be signed in).
Yelp is now allowing business owners to create a pre-review reward for users, who then are asked to review that business. Yelp doesn’t allow businesses to create rewards directly for reviews, but this is an indirect version of that. For businesses with few Yelp reviews this appears to be a good strategy to generate reviews, which are more likely than not to be favorable — emanating from the incentive or offer.It's unclear however what percentage of check-in offers translate into reviews.
Yelp probably wants business owners to encourage check-ins because it helps Yelp prove value and usage. It is unclear if this approach is actually effective.
As Yelp adds more booking and transactional capabilities it will be able to solicit reviews from verified purchasers (OpenTable for example). It is reasonable to expect that the company will move in that direction. For now though this is a little-known way to get more Yelp reviews.
5 Ways To Optimize Your Digital Marketing Budget
Saving Google+ one feature at a time
Google+ was first launched in June 2011 as a response to Facebook’s growing members. On the surface, it seems exactly like Facebook: you can share updates with friends, receive and follow your friends’ activity feeds, chat and even group your friends based on your relationships with them.
After almost 4 years, Google+ has not been as successful as they had hoped. Although Google claims that they have 300 million active users, most people I know don’t use the service and maybe even some who work at Google will confirm it is a “failed” product. Is Google being truthful about their statistics or are they being sneaky about their criteria for a Google Plus user?
In a recent CNN article, Google’s product chief Sundar Pichai stated that Google+ will be re-branded. Although the number of users is billions less than Facebook, the investment was too big for Google to dump (it's a sunk cost!) so they are going to leverage the successful features.
Google+ has had success with the “Hangout” and “Photo” features. I have used Google Hangout and found it to be very useful for video conferencing for group projects and you can also have a lot of fun with the photo taking feature in Hangout. These features will continue to exist as products, just re-organized differently. The social feed aspect will move into a new service called “streams” and allow users to post to Google+.
In addition to these changes, a recent Mashable article shares information about a new version of Google Contacts that aims to combine users' Gmail and Google+ connections in one place to create a more streamlined experience. "The new Google Contacts comes with a fresh look and feel, and conveniently pools together all your contacts, circles, and the people you talk to most in Gmail," Google writes in a blog post. "The new Contacts ensures that the info you see is still accurate and ready to use by blending your contact’s Google profile information with the stuff you already have."
Contacts will be rolling out to Gmail users "over the next few weeks."
Instagram took a surprisingly big step forward as a marketing tool!!!
Digital Marketing Guidance for 2015
The 1x1 Pixel Strikes Back - by Ruslan Tepelyan
Fraud is always a cat-and-mouse game, in any industry and at any time, but it seems to me that in this case, marketers are not just patsies falling for a clever trick, they are reaping what they've sown. Auto-playing videos, redirecting links, invisible 1x1 pixels full of content, traffic interception and tracking - these are all hacks, not in the malicious sense, but in the engineering sense. They are tricks, workarounds, and cludges, designed to graft a marketing infrastructure onto an Internet framework that was not built for one. When your whole industry is built on hacks, it is no wonder that it would be hard to detect just one more hack, even if it is clearly fraudulent while the rest were well-intentioned.
Can Kik Beat Snapchat With Better Targeting?
Kik first introduced Promoted Chats last year, which lets brands build a following in the app that they could then message. It later introduced keyword capabilities that helped brands communicate with fans through automated responses based on the keywords. According to Kik, more than 10 million of its users opted in for chatting with brands since Promoted Chats launched last August. Now the company is revealing new reporting capabilities to measure the effectiveness of Promoted Chat campaigns after they run.
If brands can truly reach out to targeted customer segments and effectively measure campaign performances through Kik, the messaging app may outperform Snapchat because Snapchat is still an uncertain proposition when it comes to defining and hitting an intended audience.
As of now there are about 60 brands using the Promoted Chats feature on Kik, including Funny or Die, Seventeen Magazine, Skullcandy and Vans. Most of the brands are using Kik to reach out to young people since the signing up for the app does not require a phone number.
Thursday, March 05, 2015
How Do You Google?
I didn't even need to check the search results, because Google determined that the NY Times is reputable and gave me the information directly from the article.
Apparently, companies and anti-trust officials in Europe have an issue with this (precisely for the reason stated above - no need to click through the results). Mediative performed an eye-tracking study to see how our search habits have changed over time. The "golden triangle" found in a 2005 study (upper left of page) no longer applies. The new study shows that our eyes still focus on the upper left, but then scan down the left side of the page to check out the new sections Google has added (local, maps, news, etc), and there's less horizontal scanning across the top (see image below). Additionally, we now take less time to find the result we want (8-9 seconds vs. 14-15 in previous study).
For companies, this is good news because you no longer have to be the first search result. If you're in the top 3-5 results then users will quickly scan the results and find what's most relevant to them (if not the first result). With changes to Google's search algorithm (more fact based results), it will be interesting to see how users behavior changes even further.
Wednesday, March 04, 2015
You Must Protect This House
Unfortunately for Under Armour, they have had notable flops in their efforts to be "cutting edge", including their foray into racing suits for the 2014 U.S. Olympic speed skating team that resulted in the racers blaming the suits, of which UA spent over 1M to make, for their poor performance at the Olympics. UA has also had issues in developing the technology required for the hardware for their clothes. As a result, UA has gone on an acquisition spree to acquire customers and engineers to build the technology. Another obstacles UA faces is from extremely challenging competitors including Nike and Apple, each of whom of their own niche in this space. Instead of trying to do this on their own, UA has actively sought to bring in-house this coveted skill set.“If we believe that our future is going to be defined by these hard pieces of glass or plastic that sit in our back pockets, you’re crazy,” Mr. Plank recently told investors. “It is going to convert into apparel.”Under Armour sees its acquisition of fitness apps, including two deals announced this year, as establishing a beachhead within a community of people who want to be measured—a relationship that could pay dividends if connected clothing were to become a reality.
In their effort to enter the App space, UA has launched a successful partnership with Zappos to send Push Notifications when sneakers are nearing the end of their life (via mileage), which must be set up through the mapmyfitness app. As an avid runner, I think having this functionality is great and as long as the technology behind this is user friendly and seamless, I think this is a great way for UA to leverage their clothing line and take it to the next level.
Like its primary competitors Nike and Adidas AG , Under Armour distributes its products to retailers, meaning that for the most part it doesn’t have a direct relationship with its consumers. By building its fitness app community, Under Armour is trying to position itself to interact frequently with customers.
I really think that UA is really on to an interesting and innovative idea. While I am completely supportive of the fitness craze, where everyone wants to track their ever step with lines and lines of data, I'm still hesitant that the clothes themselves will be the way of the future. I think what UA has established is a great way to target an already engaged customer and plays into the overall fitness revolution, but I'm still questioning how receptive individuals will be to that in their actual clothing. As a marathon runner, I am a habit of routine and I love my Garmin watch, which is synced through my Garmin app on my iphone and I don't have any reason to change that. I think UA has the potential but I'm not going to be their first customer.
Apple's New Ad Campaign "Shot on iPhone 6"
Even though Apple has never been the leader in worldwide phone sales, the iPhone is considered the world’s most popular camera. Apple is leveraging this position in its new ad campaign. The campaign features photos shot by iPhone 6 users. It includes the work of 77 people in 70 cities in 24 countries posted in a gallery page on its website, other print outlets and outdoor signage like billboards. The web gallery includes tips and what photo apps were used to capture the shots. Apple reportedly crowdsourced the photos from social media apps, like Flickr and Instagram.
There are a few points Apple is trying to make with this campaign. The first is that the iPhone 6 is a powerful creative tool and turns any user into a photographer, whether professional to causal. Also, they want to emphasize the fact that the iPhone just isn’t the most popular camera phone in the world but the most popular camera period. This ad campaign fits in with an ongoing series of ads that promote the iPhone, iPad and Mac as tools for creativity.
The article can be found here: http://techcrunch.com/2015/03/01/eventually-someone-will-make-a-good-android-camera-phone/
Check out the gallery here: http://www.apple.com/iphone/world-gallery/
According to Strata Marketing, there is a lot of uncertainty when it comes to effectiveness of online video ads. In its recent forecast survey of traditional ad agencies, about 50 percent of its respondents said they were "unsure" about their confidence in getting good ROI from their online video ad purchases. The uncertainty lies in the intended audience, with a very small percentage confidence in reaching their targets:

As pointed out in this Marketing Land article, Strata's sample size isn't huge. But the results are pretty eye-opening.
A separately released (but equally interesting) study published in eMarketer noted, that given current trends and forecasts, digital programmatic ad spending in the U.S. is set to soar to 30 percent of digital ad spending -- right now it's about 22 percent. As programmatic ad buying cuts out the agency middleman, I think both of these studies should be a call to arms for agencies to get their facts straight.

Tuesday, March 03, 2015
Email Marketers Are the New Keymasters of Digital Experience
List Building Beyond the Permission
Cross-Functional Leadership
Building Cross-Channel Contextual Data
Geico Winning the War Against Ad Skipping
Well, one company has finally noticed my struggle and did something about it. Geico has developed a new internet video campaign that tells me everything I could possibly want to know in the first 5 seconds and if I choose to keep watching I am rewarded with an adorable dog eating food off the table or some other attempt by Geico to be cute.
Here is one of those ads:
http://goo.gl/Liayuh
Google to fact-check the Internet?
Now, it may not go anywhere since it's entirely theoretical at this stage. But the tools necessary to employ this technique are already in place. Primarily, the Knowledge Graph. Google is slowly developing an internal fact database through the Knowledge Graph project. It's the same database that is powering some of the boxes that show up when you search for specific items. For example, a search for "FLU" would yeild:
Let's switch gears a little bit and think about how this could change the way SEO is done. Is Google actually willing to remake their algorithm that has been so successful? But then, Google is constantly evolving. There's nothing stopping them from one day declaring the new approach or from slowly injecting fact-check mechanisms as small parts of their algorithms. Maybe they're already doing it--maybe it will check this blog and fact check our posts. The results would be interesting. :)
Source
Monday, March 02, 2015
Optimizing Facebook Relevance Score While Minimizing Costs
Sunday, March 01, 2015
Future of Google+
Amazing Wingsuit Viral Video
http://youtu.be/TWfph3iNC-k
I was totally amazed the first time I watched it and continued to watch it over and over to the point that it annoyed my wife. I had a short lived obsession with Wingsuit jumping that she crushed fairly quickly by continuously reminding me how dangerous it was along with the fact that I had a child. It introduced me to GoPro's product (the video was shot in 2011) and suddenly I found myself searching out other wingsuit jumping videos as well as others that were shot using GoPro cameras.
This clip doesn't have explicit GoPro branding, but there are other videos of Jeb which display the brand while showing people how creative they can get with the implementation of the product. I believe there are 4 or 5 cameras used in this to provide all the different angles. Overall, I think this was a great way for a brand to showcase their product in an obtrusive way and drum up interest from their target market while also interesting those who secretly aspire to be part of it
Who wants mobile payments? Everyone but the customer
By mobile payments, I am referring to the use of smartphones to pay for items directly without the presence of a credit card or the explicit entry of credit card data. It seems to me that the technology has been around for some time (in the form of NFC - or near field communications - chips), that big companies have made a push in the past (e.g. Google Wallet), and yet I hardly ever see people using phones to make payments. Of course, Apple Pay is relatively new and might drive a lot more mobile payments. But, for now, it does not look like mobile payments are taking off.
From several articles I have read (most recently, a NYTimes Bits report that Google is getting more aggressive http://bits.blogs.nytimes.com/2015/02/23/google-guns-for-apple-in-mobile-payments-race/), it sounds like there are many benefits of mobile payments for everyone but the customer. For example, retailers who use mobile payments can provide the customer with targeted promotions based on their geolocation to drive customers to try new products or to push them into a store they are close to. Internet companies like Google would benefit from having more data about purchasing decisions.
But, to me, it looks like the benefit to consumers is still not large enough to make us switch. For example, the last time someone tried a mobile payment in front of me at Starbucks, it took a long time and everyone waiting in line got upset. I personally am not excited about turning in my credit card because dependence on a phone for payments and emergency calls seems to concentrate downside risk in times when I lose things. With all these downsides, I need to see more upside for me to switch.





