Friday, March 06, 2015

The State of Digital Marketing in 2015: Infographic

Once again the internet has produced a handy dandy infographic on digital marketing facts and strategy! This gem is courtesy of Smart Insights and TFM&A. 

This infographic gives great high level facts on the general market for digital content, the devices that are being used, and the most effective forms of marketing from SEO to display. 

Interestingly, according to this graphic, almost 70% of companies in the survey either had no plans for a digital marketing strategy or were only beginning to role out their strategy in the coming 12 months. This suggests there is still a very large opportunity for digital marketers to ply their trades for new businesses. It also means there is likely a huge opportunity for education on digital marketing and its rewards. 


Instagram's New Carousel Ads

The one problem that I have always had with Instagram was its inability to swipe through photos when viewing a user’s account. This issue will now be (partially) fixed following Instagram’s newest launch of “carousel ads”—a slideshow-like ad format that lets advertisers include up to 4 photos in an ad, where the ads are being sold on a cost-per-thousand-impressions (CPM) basis. The carousels also allow advertisers to insert a “learn more” button that links to their website, creating more opportunities for direct-response ads. Because it is an in-app web browser, users cannot navigate directly to websites unless there is a link to those sites on the advertiser’s page that opens from the ad.




Instagram started selling ads in late 2013, which started with sponsored images and gradually evolved to sponsored videos. However, there have been limits to Instagram’s growth due to the hands-on nature of the company with its advertisers: it works closely with brands to ensure their content aligns with the platform, which features stylishly filtered photos and videos. With this clickable carousel, advertising on Instagram will appeal to a wider range of companies and will quickly ramp up its revenue. For Instagram’s advertisers, this new feature will allow them to know not only if someone had seen, liked, or commented on their ad, but also if people swiped through multiple photos and clicked through to their site. Yet, the flip side to this feature is that too many links and carousels could dilute the Instagram scrolling flow, which goes against the initial culture of the app.

Right now, the carousel option is only available for advertisers, and Instagram does not have immediate plans to extend the feature to its 300 million everyday users and non-paying brands. It is a shame this feature is rolling out first to brands because the idea of photo sets will definitely be a popular feature that the average users crave. Not only is this feature hugely popular on Tumblr, it has also been adopted by Twitter more recently. Additionally, it would also help address my least favorite use of Instagram: the “unfiltered feed” problem where oversharers I follow drown out people I care most about. With photo sets, users’ flurries of excitement can be neatly organized into a single carousel rather than spamming their friends’ feed.

Yelp will prompt users to write reviews after an offer-driven check-in



Here is what I learned from this week's article:


Even thought Yelp’s influence  are substantial and growing (the company now feeds content and reviews to Apple Maps, Bing, Yahoo, etc), Yelp’s “no review solicitation” policy has left many marketers frustrated. In fact, Yelp’s “review filter” practices have been the subject of lawsuits.




Unlike with reviews themselves, Yelp allows for incentivized check-ins (“check-in offers”). If users check in to receive an offer, they are prompted by Yelp to review that business upon their return to the site or mobile app (users must be signed in).




Yelp is now allowing business owners to create a pre-review reward for users, who then are asked to review that business. Yelp doesn’t allow businesses to create rewards directly for reviews, but this is an indirect version of that. For businesses with few Yelp reviews this appears to be a good strategy to generate reviews, which are more likely than not to be favorable — emanating from the incentive or offer.It's unclear however what percentage of check-in offers translate into reviews.




Yelp probably wants business owners to encourage check-ins because it helps Yelp prove value and usage. It is unclear if this approach is actually effective.


As Yelp adds more booking and transactional capabilities it will be able to solicit reviews from verified purchasers (OpenTable for example). It is reasonable to expect that the company will move in that direction. For now though this is a little-known way to get more Yelp reviews.

5 Ways To Optimize Your Digital Marketing Budget

Recently I came across an article on the Entrepreneur (http://www.entrepreneur.com/article/243586) that shares 5ways to optimize your digital marketing budget.
Marketing budgets are usually tight. To maximize profitability, every dollar must be allocated effectively. Here are five strategies that can be implemented instantly to get the most out of marketing budgets.

1. Focus on what works best.
Set up goals in Google Analytics to effectively measure the source and quantity of leads or sales. By comparing sources such as paid campaigns, organic traffic and social media channels, you can apply the Pareto Principle, also known as the 80/20 rule.

You are going to find out what sources generate the majority of sales to later tune up your budget allocation. Use the Pareto Principle and identify the top 20 percent of your traffic sources that generate 80 percent of good results. Focus your budget on that. Especially for smaller budgets, it is often times more effective to allocate it on the 10 percent that is generating 90 percent of results.

Related: The 80/20 Rule of Sales: How to Find Your Best Customers

2. Stay in control of budget and targeting.
Not all marketing solutions allow for full control of how much is spent and who is targeted. Instead of spreading your budget thin on a large variety of platforms, focus on the ones where you are in full control of both targeting and cost. Examples are the online advertising giants, Google, Bing and Facebook.

The more control you have on what you can spend your budget on, the more you will be able to get rid of what does not work and focus your limited resources on.

3. Don’t scale until it’s profitable.
Any marketing campaign, online or offline, should be started on a small scale with narrow targeting. Once it is profitable, the campaign can be scaled. Scaling can mean experimenting with different campaign types on the same platform as well as adding other platforms.

The reasoning behind starting small and waiting for the ROI to come in is two-fold: First of all, the profit from the initial campaign creates a buffer for potentially unprofitable additional campaigns or platforms. Secondly, business owners know now exactly what works well. They can base other marketing efforts on that, or simply put more budget into the initial campaign, without significantly increasing the risk of missing out on a return.

You should also consider the importance of having a statistical relevance in results before deciding on whether to scale up your investment or not. Always support your decision with enough data insights.

Related: 3 Social Media Marketing Plans for Every Startup Budget

4. Align marketing efforts across channels.
Every dollar and every minute spent on marketing should communicate the same message. That includes accounts that have never been used for paid campaigns such as Instagram or, in some cases, Pinterest and Twitter. In business time is money. Therefore, social media accounts and similar branding efforts are never free and should be seen similarly to paid marketing solutions, such as print collateral and paid online advertising campaigns.

5. Cross-channel remarketing.

Remarketing or retargeting means that you target website visitors who did not convert yet on the same platform they were targeted to begin with. For example, potential clients who clicked on an ad in Google but did not convert are targeted again on Google with the same or different ads. Cross-channel remarketing takes it up a notch by retargeting users on a different platform. For instance, potential clients who clicked on an ad in Google but did not convert are now seeing ads on Facebook and Twitter that are tailored to the pages they visited. Cross-channel remarketing will boost the effectiveness of your advertising campaigns.

Saving Google+ one feature at a time




Google+ was first launched in June 2011 as a response to Facebook’s growing members.  On the surface, it seems exactly like Facebook: you can share updates with friends, receive and follow your friends’ activity feeds, chat and even group your friends based on your relationships with them.

After almost 4 years, Google+ has not been as successful as they had hoped.  Although Google claims that they have 300 million active users, most people I know don’t use the service and maybe even some who work at Google will confirm it is a “failed” product.  Is Google being truthful about their statistics or are they being sneaky about their criteria for a Google Plus user?

In a recent CNN article, Google’s product chief Sundar Pichai stated that Google+ will be re-branded.  Although the number of users is billions less than Facebook, the investment was too big for Google to dump (it's a sunk cost!) so they are going to leverage the successful features.

Google+ has had success with the “Hangout” and “Photo” features.  I have used Google Hangout and found it to be very useful for video conferencing for group projects and you can also have a lot of fun with the photo taking feature in Hangout.  These features will continue to exist as products,  just re-organized differently.  The social feed aspect will move into a new service called “streams” and allow users to post to Google+.






In addition to these changes, a recent Mashable article shares information about a new version of Google Contacts that aims to combine users' Gmail and Google+ connections in one place to create a more streamlined experience.  "The new Google Contacts comes with a fresh look and feel, and conveniently pools together all your contacts, circles, and the people you talk to most in Gmail," Google writes in a blog post.  "The new Contacts ensures that the info you see is still accurate and ready to use by blending your contact’s Google profile information with the stuff you already have."






Contacts will be rolling out to Gmail users "over the next few weeks."

Instagram took a surprisingly big step forward as a marketing tool!!!

Initially released in 2010, Instagram took a big step forward as a marketing tool this week. Instagram announced that, for the first time, it will enable placement of live links in posts, as part a multi-image advertising format for the first time.
Speaking more precisely, Instagram is now offering a new carousel-based advertisement format for advertisers on its platform. The new format enables marketers to display multiple images that users can view by swiping left on the mobile screen. By offering this new function, Instagram wishes to help brands share stories through imagery and also to offer opportunity for users to know more about brands through the app. “Since we began offering a way for advertisers to reach people on Instagram in 2013, we’ve heard from marketers that they want to tell sequenced stories in beautiful, compelling ways that lead to meaningful results for their businesses,” Instagram said in its official blog announcing this launching. The blog also mentioned that Instagram also received feedbacks from users that indicate users’ interest of learning more about a brand though their substitution in Instagram.
More than this multiple imagery display, Instagram also allows advertisers to link their photo or video ads to outside websites and sources. Instagram simply put a “Learn More” button at the end of photos series.
Check the new ad format here!

This tiny magic button activates broad potential of online marketing campaigns on Instagram platform. “For instance, a fashion company could use the carousel to deconstruct the individual products in a ‘look.’ A car company might share an array of different features of a vehicle and provide a link to learn more about the new model. Or, an advertiser could showcase how multiple ingredients come together to make a delicious meal,” mentioned in Instagram’s official blog post.
The ability to link an imagery post to other sites will certainly be a welcome change for marketerst. One of Instagram’s shortcomings as a promotional tool is that there’s no way to include clickable links within posts. Because of that limitation, Instagram has long been considered a place for businesses to build their brand and plant their flag rather than drive traffic back to their websites.

Instagram, however, typically moves deliberately with new advertising foramt and so is this time; the company said carousel ads are being introduced on a limited basis. “In the coming weeks,” the blog post stated, “you may see carousel ads and might notice variations of the format as we learn what people are most interested in and what performs best.”

Digital Marketing Guidance for 2015

Christian Lowe Blog Entry - 03/06/2105 Prior to Facebook's IPO there were significant concerns amongst the banking analysts about Facebook's ability to make the leap to mobile. At the time, there was some justification regarding being concerned about Facebook's ability to compete for the digital marketing dollars being poured into the mobile advertising. That said, Facebook has overcome its initial position of weakness in the mobile marketing field and is now a dominant force; a player who offers significant benefits to marketers in this environment. When a marketing team is evaluating its most cost-effective options to generate the most significant sales lift, brand recognition, etc. (i.e. generates the highest ROI), platforms like Facebook are relatively much more affordable than PPC advertising is. Furthermore, Facebook is fairly user-friendly to advertising seeking to target narrow population segments for their marketing campaigns. With around 1.4 Bn active users worldwide, who spend a considerable amount of their time actively using Facebook (i.e. could be browsing through Facebook while watching live TV advertisers and thus missing the TV ads and/or any product placements). Therefore, marketers have the opportunity to actively engage consumers through vehicles like Facebook, target the particular segment of consumers they desire and direct them seamlessly to their website to potentially make a purchase almost in real-time. Thus, TV ad spend is much more inefficient compared to marketing through Facebook, which is even potentially far more cost-effective than buying ad space through Google. Below is an excerpt from an article details more guidance for digital marketing in 2015: http://www.inc.com/stephan-aarstol/it-s-almost-2015-bump-up-your-digital-marketing-strategy.html 1. It's affordable: Advertising on platforms such as Facebook is a bargain. Compared to pay-per-click marketing, you're paying relatively low costs for massive reach. But it won't always be that way. As more companies figure out how to make Facebook and other social media advertising work for them, the costs will rise. For example, when I started investing in online marketing in 1999, PPC rates were 1 cent per click. Now, they're $1 per click, which can put a huge dent in your marketing budget. There's likely a two- to three-year window on Facebook's ad affordability and effectiveness. Right now, you have the ability to reach millions of consumers, but they may soon find ways to avoid ads altogether. Go after online opportunities that are cost-effective and achievable and have the potential for major ROI right now. 2. There are low barriers to entry: If you learn something while it's new, it's usually fairly inexpensive to execute. If you sleep on the opportunity, however, you'll find yourself playing catch-up with more aggressive competitors. Early adopters will have already optimized their conversions, which allows them to spend more time creating barriers for their competitors. Books on digital strategies and professional development conferences on social media are great (and you should definitely invest in them), but there's nothing stopping you from jumping into creating social media ad campaigns and iterating from there. You may waste some money as you learn through live wiring, but that's the price of knowledge. And keep in mind that the price of waiting is much steeper. Two-Pronged Marketing in 2015 With an increased digital marketing budget, it's crucial that you allocate it smartly so you can reap the full benefits. You'll need to consider both your customers and your competitors when developing your online strategy. You need to know the best way to deliver content to consumers, along with how to edge out your competition. My company is betting on video this year because there's been a progression in the online space from text to images. Our customers don't want to read 1,500-word articles; they want content that's easy to consume. If a picture is worth 1,000 words, a good video is worth millions. You need to look at the complete picture when it comes to digital marketing. Don't allocate a flat rate for marketing and let all costs fall under that. Instead, know exactly where to spend, whether that's PPC, social media, or a PR company. Invest in social media advertising first because there's more opportunity there, and carve out 20 percent of your budget for staff development. Your 2015 marketing plan should emphasize digital media and staying ahead of the curve. Knowing about new technology and opportunities will give you a competitive edge and help you meet consumers where they are. Smart strategies mean big ROI, and that means a happy 2015.

The 1x1 Pixel Strikes Back - by Ruslan Tepelyan

A few weeks ago, Ad Age reported on a massive ad fraud scheme, whereby fraudsters would sell lots video ads on a website, then compress the entire website into a 1x1 pixel, and insert that into a banner ad they bought on a normal website. The result was that they were able to sell "video ad traffic" to advertisers for millions of dollars. Amusingly (unless you are a victim), just weeks after the fraud was publicly revealed, it is back in action! There doesn't seem to be any robust means for detecting and stopping it on the fly. The fraudsters had even downloaded and modified the leading brands of fraud detection software, so that their websites would return "all clear" signals when queried by the fraud detectors' sensors.

Fraud is always a cat-and-mouse game, in any industry and at any time, but it seems to me that in this case, marketers are not just patsies falling for a clever trick, they are reaping what they've sown. Auto-playing videos, redirecting links, invisible 1x1 pixels full of content, traffic interception and tracking - these are all hacks, not in the malicious sense, but in the engineering sense. They are tricks, workarounds, and cludges, designed to graft a marketing infrastructure onto an Internet framework that was not built for one. When your whole industry is built on hacks, it is no wonder that it would be hard to detect just one more hack, even if it is clearly fraudulent while the rest were well-intentioned.

Can Kik Beat Snapchat With Better Targeting?

Kik is a popular messaging app among teenagers. With more than 200 million registered app downloads, it is consistently near the top of app ranking charts, just below a top echelon that includes Facebook Messenger, Instagram and Snapchat. Recently Kik says it is giving brands the ability to better target on consumers when delivering promoted messages. Kik Better Targeting

Kik first introduced Promoted Chats last year, which lets brands build a following in the app that they could then message. It later introduced keyword capabilities that helped brands communicate with fans through automated responses based on the keywords. According to Kik, more than 10 million of its users opted in for chatting with brands since Promoted Chats launched last August. Now the company is revealing new reporting capabilities to measure the effectiveness of Promoted Chat campaigns after they run.

If brands can truly reach out to targeted customer segments and effectively measure campaign performances through Kik, the messaging app may outperform Snapchat because Snapchat is still an uncertain proposition when it comes to defining and hitting an intended audience.

As of now there are about 60 brands using the Promoted Chats feature on Kik, including Funny or Die, Seventeen Magazine, Skullcandy and Vans. Most of the brands are using Kik to reach out to young people since the signing up for the app does not require a phone number.

Thursday, March 05, 2015

How Do You Google?

On Wednesday night while in Advertising & Branding class, we were discussing the proposed Lowline project in the Lower East Side.  I had a question regarding the cost to build the High Line, so I typed into Google "high line cost", and Google returned the result below:


I didn't even need to check the search results, because Google determined that the NY Times is reputable and gave me the information directly from the article.

Apparently, companies and anti-trust officials in Europe have an issue with this (precisely for the reason stated above - no need to click through the results).  Mediative performed an eye-tracking study to see how our search habits have changed over time.  The "golden triangle" found in a 2005 study (upper left of page) no longer applies. The new study shows that our eyes still focus on the upper left, but then scan down the left side of the page to check out the new sections Google has added (local, maps, news, etc), and there's less horizontal scanning across the top (see image below).  Additionally, we now take less time to find the result we want (8-9 seconds vs. 14-15 in previous study).

For companies, this is good news because you no longer have to be the first search result.  If you're in the top 3-5 results then users will quickly scan the results and find what's most relevant to them (if not the first result).  With  changes to Google's search algorithm (more fact based results), it will be interesting to see how users behavior changes even further.


Wednesday, March 04, 2015

You Must Protect This House

Under Armour, the fitness apparel marker is making a sizable financial commitment, in excess of 700M, in its effort to enter the electronic apparel and monitoring apps market. In the company's short 19 year history, it has risen to $3B annual revenue company driven largely off of it moisture-wicking fabric for workout clothes. However, in their effort to be cutting edge, Chief Executive of Under Armour, Kevin Plank sees the wave of the future as a deviation from its current operating model. UA will move beyond just apparel towards smart-clothing that will be able to track body movement and calories burned.

“If we believe that our future is going to be defined by these hard pieces of glass or plastic that sit in our back pockets, you’re crazy,” Mr. Plank recently told investors. “It is going to convert into apparel.”

Under Armour sees its acquisition of fitness apps, including two deals announced this year, as establishing a beachhead within a community of people who want to be measured—a relationship that could pay dividends if connected clothing were to become a reality.
Unfortunately for Under Armour, they have had notable flops in their efforts to be "cutting edge", including their foray into racing suits for the 2014 U.S. Olympic speed skating team that resulted in the racers blaming the suits, of which UA spent over 1M to make, for their poor performance at the Olympics. UA has also had issues in developing the technology required for the hardware for their clothes. As a result, UA has gone on an acquisition spree to acquire customers and engineers to build the technology. Another obstacles UA faces is from extremely challenging competitors including Nike and Apple, each of whom of their own niche in this space. Instead of trying to do this on their own, UA has actively sought to bring in-house this coveted skill set.

In their effort to enter the App space, UA has launched a successful partnership with Zappos to send Push Notifications when sneakers are nearing the end of their life (via mileage), which must be set up through the mapmyfitness app. As an avid runner, I think having this functionality is great and as long as the technology behind this is user friendly and seamless, I think this is a great way for UA to leverage their clothing line and take it to the next level.

Like its primary competitors Nike and Adidas AG , Under Armour distributes its products to retailers, meaning that for the most part it doesn’t have a direct relationship with its consumers. By building its fitness app community, Under Armour is trying to position itself to interact frequently with customers.

I really think that UA is really on to an interesting and innovative idea. While I am completely supportive of the fitness craze, where everyone wants to track their ever step with lines and lines of data, I'm still hesitant that the clothes themselves will be the way of the future. I think what UA has established is a great way to target an already engaged customer and plays into the overall fitness revolution, but I'm still questioning how receptive individuals will be to that in their actual clothing. As a marathon runner, I am a habit of routine and I love my Garmin watch, which is synced through my Garmin app on my iphone and I don't have any reason to change that. I think UA has the potential but I'm not going to be their first customer.


Apple's New Ad Campaign "Shot on iPhone 6"


 

Even though Apple has never been the leader in worldwide phone sales, the iPhone is considered the world’s most popular camera.  Apple is leveraging this position in its new ad campaign.  The campaign features photos shot by iPhone 6 users.  It includes the work of 77 people in 70 cities in 24 countries posted in a gallery page on its website, other print outlets and outdoor signage like billboards.  The web gallery includes tips and what photo apps were used to capture the shots.  Apple reportedly crowdsourced the photos from social media apps, like Flickr and Instagram.

 

 

There are a few points Apple is trying to make with this campaign.  The first is that the iPhone 6 is a powerful creative tool and turns any user into a photographer, whether professional to causal.  Also, they want to emphasize the fact that the iPhone just isn’t the most popular camera phone in the world but the most popular camera period.  This ad campaign fits in with an ongoing series of ads that promote the iPhone, iPad and Mac as tools for creativity.

 

The article can be found here: http://techcrunch.com/2015/03/01/eventually-someone-will-make-a-good-android-camera-phone/

Check out the gallery here: http://www.apple.com/iphone/world-gallery/

Marketers Ditch Unsure Agencies and Buy Programmatic Video Ads

According to Strata Marketing, there is a lot of uncertainty when it comes to effectiveness of online video ads.  In its recent forecast survey of traditional ad agencies, about 50 percent of its respondents said they were "unsure" about their confidence in getting good ROI from their online video ad purchases.  The uncertainty lies in the intended audience, with a very small percentage confidence in reaching their targets:

strata-online-video-roi

As pointed out in this Marketing Land article, Strata's sample size isn't huge.  But the results are pretty eye-opening.

A separately released (but equally interesting) study published in eMarketer noted, that given current trends and forecasts, digital programmatic ad spending in the U.S. is set to soar to 30 percent of digital ad spending -- right now it's about 22 percent.  As programmatic ad buying cuts out the agency middleman, I think both of these studies should be a call to arms for agencies to get their facts straight.



Tuesday, March 03, 2015

Email Marketers Are the New Keymasters of Digital Experience

Here's an article from Click Z about email marketing campaign.  The artcile goes on to argue that email marketing is not going anywhere and remains the highest ROI channel of digital marketing.

I think a good email marketing campaign requires short messages (subject title) that catches the users attention right away, with underlying content direct and to the point.  In my opinion an effective marketing email should probably be no different than social media marketing in that sense.  In addition, based on my experience the frequency of the emails should be limited where it is not too many to become annoying or disruptive to the overall effort.

Full article below:

Email marketing isn't going anywhere. In fact, it's becoming more important than ever, as it increasingly gives marketers the means for creating digital engagements and tracking their efficacy.
It's a great time to be an email marketer. While email has been overshadowed by flashier emerging marketing channels for some time, a new perspective on its role in facilitating cross-channel digital marketing puts it right back into the limelight. One of the most popular discussions taking place among marketers is how email addresses themselves can be the key to understanding and reaching individuals across an ever-broadening set of digital interaction channels.
At a recent industry event, Brian Anderson of LUMA Partners spoke about "The Changing Digital Marketing Technology Landscape." Anderson affirmed once again that email is the highest ROI channel and shared insight into how email’s value extends well beyond direct ROI. He described how a person’s email address is now the "connective tissue" that enables marketers and advertisers to coordinate multi-channel, multi-stage marketing engagements.
Leading marketers now understand the value of an email address is not just in opening up a line of communication with a customer; it's also as an effective means for targeting and attribution across alternate digital channels.
Even more recently, Dave Hendricks, president of LiveIntent, pondered the question "Is Email the Missing Link?" One of his most salient points was this: "The most important element of email seems to be the least exciting to so many current email marketers: the data." The email address itself, and the behavioral data associated with it, are incredibly valuable in ways outside of the traditional email communication channel. Their use in media and advertising is now emerging, where smart email marketers need to start thinking differently about their email data.
Email marketers must recognize their new role across the wider organization and the critical new part they now play in improving customer experience and engagement. While most email marketers have long been obsessed with the results driven through the channel, there are now new areas where they can focus their time and energy.

List Building Beyond the Permission

Since the dawn of email, marketers have been obsessed with securing permission to engage consumers through the channel – getting to that critical opt-in. While this core fact is unchanged, the email address now plays a broader and very valuable new role within your organization. Even if some consumers prefer not to engage with your email communications, their email addresses can still be the key to reaching them. Building custom audiences in Facebook, tying together behavioral data from a variety of sources, or figuring out how multi-channel interactions are impacting your customer engagements, can all be done based on that key email address held within your systems. Managing an email list can deliver incredible value to your organization, even if that person never happens to engage with a single email.

Cross-Functional Leadership

Many of today’s marketing organizations are still highly siloed in their approaches and execution. Now more than ever, it’s critical to break down these internal silos and create true cross-channel orchestration to improve how we interact with our customers. As the holder of a key piece of information, email marketers are in a perfect position to lead us to this new coordinated future, where email address can be used to target display ads, tie together behavioral data, or even send a targeted offer.

Building Cross-Channel Contextual Data

"Context," along with developing contextual marketing engagements, is shaping up as a key theme of 2015 for most marketing departments. Building a contextual understanding of consumers, and engaging with them on their terms, is changing how companies interact with, and create value for, customers.
Understanding true customer context requires bringing many types of data together, from a wide variety of sources. Context for a customer is comprised both of the disposition and situation of the individual consumer, as well as the disposition and situation of your business at the time of engagement (see image below). Email marketers need to develop true contextual insights and understand that the email address is the key to bringing the required data together.

Geico Winning the War Against Ad Skipping

My greatest nemesis on the internet is the 30 second ad that is standing directly between me and that funny cat video I desperately want to watch. My biggest decision of the day: will the last 15 seconds somehow justify the 15 seconds I already wasted or should I just accept the sunk cost and move on?

Well, one company has finally noticed my struggle and did something about it. Geico has developed a new internet video campaign that tells me everything I could possibly want to know in the first 5 seconds and if I choose to keep watching I am rewarded with an adorable dog eating food off the table or some other attempt by Geico to be cute.

Here is one of those ads:
These ads aren't quiet as clever or as funny as ESPN but at least I watch them without completely regretting my decision. Well done Geico for finally doing something about how we consume ads on youTube and developing a tailored strategy to the channel.

http://goo.gl/Liayuh

Google to fact-check the Internet?

A research paper published by Google could potentially revolutionize the way information travels on the web. To this day, Google search results have been primarily ranked by relevance and their popularity (PageRank), determined primarily by exogenous signals. The paper proposes a different approach that ranks factually correct websites at the top using truthfulness as an endogenous signal.

Now, it may not go anywhere since it's entirely theoretical at this stage. But the tools necessary to employ this technique are already in place. Primarily, the Knowledge Graph. Google is slowly developing an internal fact database through the Knowledge Graph project. It's the same database that is powering some of the boxes that show up when you search for specific items. For example, a search for "FLU" would yeild:


In fact, Google even built sub teams under the Knowledge Graph project such as a team of doctors that researched and compiled medical information (5% of all searches are health-related).

Let's switch gears a little bit and think about how this could change the way SEO is done. Is Google actually willing to remake their algorithm that has been so successful? But then, Google is constantly evolving. There's nothing stopping them from one day declaring the new approach or from slowly injecting fact-check mechanisms as small parts of their algorithms. Maybe they're already doing it--maybe it will check this blog and fact check our posts. The results would be interesting. :)

Source

Monday, March 02, 2015

Optimizing Facebook Relevance Score While Minimizing Costs

Article in Techcrunch stating a company called Wisemetrics is making Facebook ad campaigns cheaper.  Essentially what they do is focus on Facebook’s new relevance score and help you optimize it so that your costs are minimized and click through rates / engagement / sharing is maximized. 
 
Pretty timely article given we just started covering social in class.  This seems like a pretty interesting tool for advertisers to you and what I like most about is that they get paid on your cost savings (so if you save nothing, they make nothing).   Personally, I feel as though making people money  gets you paid more than saving people money but that is just me but I am sure in advertising it is different.  Seems like a really smart tool.  I wonder how many other firms have or are developing tech capabilities to do the same thing.  I would have to imagine a lot if not all either have or are developing these same tools.  Ad tech seems very crowded to me.  Very crowded. 
 
 

Sunday, March 01, 2015

Future of Google+


I read the Forbes and business insider articles:

http://www.forbes.com/sites/miguelhelft/2015/02/26/exclusive-sundar-pichais-plan-to-keep-google-almighty/2/


This seems to be a major announcement from Sundar Pichai, Senior Vice President of Android, Chrome and Apps, mentioning Google+ could be broken down into different components.  Primarily, he meant that Google Photos and Hangouts would be separated from Google+.  At the same time, he also assured that none of the Google products are disappearing or closing down. This is especially interesting since from a social media perspective, Google+ could not make any significant impact as Facebook made. In fact, currently Google+ is not even in the top 5 in the list of leading social networks based on the number of active users. While Facebook currently leads with about 1.366 billion active users, Google+ is far behind at number 7 with 343 million active users. Please refer to the following link:


To understand the future of Google+, it is necessary to briefly discuss the history. I think most would have already forgotten Orkut by now. Orkut was a social networking website owned and operated by Google. The service was designed to help users meet new and old friends and maintain existing relationships, a social media platform. It started in 2004 and soon had many users world-wide especially in Brazil and India until 2008. Facebook also launched later in 2004 and ensured it was the most popular in the US and most of the Europe. Soon, Orkut could not match the advanced features and the tremendous growth of Facebook. At the end of April 2010, Orkut had 19.7 million unique visitors compared to Facebook, with 18 million visitors worldwide. Facebook grabbed the number one position for the first time in July 2010 with 20.9 million visitors, up 179%, a year ago. Since then, Orkut could never catch-up and had to be closed for ever last year in September 2014.

In addition to Facebook’s growth and its ease of use especially with mobile devices, I think another major reason for Orkut’s demise was Google was focusing on Google+ instead of enhancing and saving Orkut. Google+ was born in 2011. Google+ seemed to integrate in a better way as compared to Orkut on mobile devices but still has not caught up with Facebook yet. I think the key advantage is that Google+ provides a way to ensure users signed in to different Google services could have a common identity across all products. For example, if one is logged into his or her Google+ account in Chrome browser, he or she will be automatically logged into Gmail, Google Drive, and the Google's other services. This integrated user experience is critical for Google to ensure it has the accurate customer behavior. This is perhaps one of the reasons why Google+ is still very useful for Google even though it is not having a deep market penetration with active users as compared to the leaders such as Facebook. With that in mind, I think Google+ would soon be re-branded as an integrated platform for Google as compared to a Social Media network.

Reference:
http://knowtechie.com/google-plus-227/


 

Amazing Wingsuit Viral Video

This video didn't quite receive the same attention that Psy did with Gangnam Style, but it still ranks as one of my favorite viral videos.

http://youtu.be/TWfph3iNC-k

I was totally amazed the first time I watched it and continued to watch it over and over to the point that it annoyed my wife. I had a short lived obsession with Wingsuit jumping that she crushed fairly quickly by continuously reminding me how dangerous it was along with the fact that I had a child. It introduced me to GoPro's product (the video was shot in 2011) and suddenly I found myself searching out other wingsuit jumping videos as well as others that were shot using GoPro cameras.

This clip doesn't have explicit GoPro branding, but there are other videos of Jeb which display the brand while showing people how creative they can get with the implementation of the product. I believe there are 4 or 5 cameras used in this to provide all the different angles. Overall, I think this was a great way for a brand to showcase their product in an obtrusive way and drum up interest from their target market while also interesting those who secretly aspire to be part of it

Who wants mobile payments? Everyone but the customer

A question I have long had and wanted to explore is this: Why are mobile payments not taking off?

By mobile payments, I am referring to the use of smartphones to pay for items directly without the presence of a credit card or the explicit entry of credit card data.  It seems to me that the technology has been around for some time (in the form of NFC - or near field communications - chips), that big companies have made a push in the past (e.g. Google Wallet), and yet I hardly ever see people using phones to make payments. Of course, Apple Pay is relatively new and might drive a lot more mobile payments. But, for now, it does not look like mobile payments are taking off.

From several articles I have read (most recently, a NYTimes Bits report that Google is getting more aggressive http://bits.blogs.nytimes.com/2015/02/23/google-guns-for-apple-in-mobile-payments-race/), it sounds like there are many benefits of mobile payments for everyone but the customer. For example, retailers who use mobile payments can provide the customer with targeted promotions based on their geolocation to drive customers to try new products or to push them into a store they are close to. Internet companies like Google would benefit from having more data about purchasing decisions.

But, to me, it looks like the benefit to consumers is still not large enough  to make us switch. For example, the last time someone tried a mobile payment in front of me at Starbucks, it took a long time and everyone waiting in line got upset. I personally am not excited about turning in my credit card because dependence on a phone for payments and emergency calls seems to concentrate downside risk in times when I lose things. With all these downsides, I need to see more upside for me to switch.