Artificial
Intelligence can reduce the cost of digital marketing and increase its
effectiveness in growing the sales and profitability. Also, AI can seamlessly stich
marketing to sales for customer experience and reduce cost.
With the help of machine learning, Netflix
managed to save USD 1 billion in 2017. When a company is using AI, 34% of
customers spend more money on their products and services. Apart from this, 49%
are thinking about buying something from the company more often in case it uses
AI.
Here is detailed description of how AI makes
digital marketing more effective and reduces the cost. The text below is copied
from Global Tech Council website.
Table
of Contents
- What is AI
Marketing, and Why is AI Important to Business?
- Ways in Which AI
can Help in Lowering the Marketing Cost
- Concluding Lines
What is
AI Marketing, and Why is AI Important to Business?
AI
marketing is an innovative mechanism to leverage intelligence technologies in
order to collect data, customer insights, predict customers’ subsequent moves,
and make automated decisions. AI marketing offers one of the best ways to revolutionize
the business world. AI is important to businesses as this technology benefits
both large and small companies by assisting them in rising, ensuring efficient
decision-making, and revolutionizing management. IDC predicts that by 2024, the
AI market is expected to break the $500 billion and total revenues reaching
around $554.3 billion. Moreover, Allied Market Research predicts that the
global AI market size is expected to touch $169,411.8 million in the year
2025.
With
the help of machine learning, Netflix managed to save USD 1 billion in 2017.
When a company is using AI, 34% of customers spend more money on their products
and services. Apart from this, 49% are thinking about buying something from the
company more often in case it uses AI.
The AI
space is booming. If this domain interests you, you can get enrolled in Global
Tech Council and become a Certified AI
Expert.
Ways in
Which AI can Help in Lowering the Marketing Cost
Let’s
explore some of the ways by which AI can prove to be useful in lowering
marketing costs.
- Automation of
Successful Processes
Various
automation technologies have been developed over the last few decades to meet
business needs. The aim is to make the business process more agile. Startups
and businesses are taking advantage of the growth of AI in automation in this
new period.
A smart
AI algorithm is assisting leaders in foreseeing extraordinary outcomes. Retail,
hospitality, and other service industries
- Automated
Customer Interactions
Despite
the fact that many organizations and businesses have begun to use AI and
machine learning to simplify their business practices, some firms continue to
use manual procedures for tasks that could be handled more reliably and
cost-effectively by automation.
Thus by
automating customer support tasks, for instance, handling thousands of queries
in a day by leveraging AI technology such as chatbots, organizations can not
only save their resources but can also expect enhanced quality levels.
- Cuts Sales Costs
and Not Revenues
Whether
it is a big organization or a small enterprise, the sales process requires a
lot of money as the company has to invest in sales strategies in order to keep
up with its competitors. Nowadays, due to technological advancements,
salespeople are using AI to learn more about their clients.
Thus,
AI not only cuts the need of salespersons but also brings more revenues by
offering personalized solutions and maximizing conversions.
Does
that mean a chatbot is a better salesperson than a human?
- Automated Marketing
Testing
By
finding what a given customer is willing to pay or optimizing price across
their customer and product mix, AI and ML may assist managers in capturing more
sales and earnings. Automated marketing testing not only brings more revenue to
the table but also frees up marketers in spending more time, leading to reduced
marketing costs. As technology is evolving each passing day, AI-based models
are capable of performing tasks with complete efficiency and accuracy.
- Free up
Organization Employees
Apart
from lowering costs, AI can free up organization employees from performing
repetitive and ordinary jobs. In addition, it shortens the time that those
tasks are originally done by your staff while reducing the errors to
zero.
Moreover,
it can also reduce the cost of hiring employees while taking advantage of
available talents to focus more on critical tasks, increasing overall
efficiency.
Concluding
Lines: Will AI Replace Humans
From
the above discussion, it is clear that undoubtedly AI is a futuristic
technology that can transform every business, every company, and every
industry. But there is a myth surrounding this futuristic tech, and that is
will AI replace humans? Here it is important to note that AI does not replace
people in most cases. Instead, it enhances human capabilities and transforms
how businesses operate and function.