Friday, September 27, 2013

Convenience vs. Privacy in Digital Marketing



USA Today recently leaked a project in development at Google to replace cookies with “individual anonymous identifiers.” On the surface, this sounds like a no-brainer: cookies have increasingly been viewed as invasions of privacy, and browsers come equipped with settings to block them. Google’s development, however, is now being scrutinized further and viewed in light of its ramifications across the online spectrum.

Essentially, an anonymous identifier roll-out would assign a number to each user, and hopefully connect that user across all relevant platforms (i.e. mobile, tablet, desktop, laptop, etc.) that the user accesses. This would present a windfall of data to potential advertisers who could establish a fuller picture of each user they target; currently, cookies cannot be tracked on mobile, which represents a significantly greater percentage of overall web browsing. The issue at hand then, is whether the privacy invasion outweighs the benefits to users. Though invasive ads are considered frustrating, it can be pleasant to come across a digital ad for a product or service that a consumer has been looking for. Ads will become increasingly relevant—and potentially increasingly helpful—as they are able to better target our wants and needs. If Google’s new model is eventually blocked by regulators citing privacy concerns, the advertising market will be much less efficient (i.e. wasting marketing spend on uninterested users) and consumers will continue to be inundated with ads that are frustratingly irrelevant.

There is no clear answer at the moment, but the next several years of developments in this space will be telling, and will either revolutionize digital advertising, or inhibit its usefulness and send it back several years. Ultimately, each consumer should mentally weigh the pros and cons between the mutual exclusivity of convenience and privacy.

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