hellllooooo!
This article basically focuses on what's going on in the customer service end of the whole internet business "business".
What drives customer satisfaction on the web? Primarily site performance as opposed to prices, interesting huh?
The leaders are Netflix and Amazon, while BananaRepublic.com was one of the worst. Wanna learn more?
Check out http://www.dmnews.com/cms/dm-news/e-commerce/37070.html
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