Monday, June 26, 2006

You can't leave AOL...

An unbelievable experience that shows what happens when customer retention is taken too far...

On Tape: Rep Won't Let Customer Quit AOL

An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.


Click here to go to the story and watch the video.

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