Online crafts marketplace Etsy is moving further into the
offline world. This past week the Company announced the launch of an Etsy card reader product designed for sellers who want to take credit and debit card
payments in person. The move is centered around Etsy’s larger goal to become a
one-stop shop for creative business owners who are often marketing their goods
in the real world – at farmer’s markets, pop-up shops, parties, etc., in
addition through their own personal outreach efforts. Etsy’s blog states that, “90%
of all retail purchases are still made offline,” and the ability to receive
in-person payments will, “help Etsy sellers be more efficient in what they’re
already doing in multiple sales channels.”
The card reader follows Etsy’s recent launch of Etsy Wholesale, a service that connects sellers to with qualified retailers around
the U.S. and beyond, who can help sellers who are looking to expand and scale
their businesses to a larger consumer base. According to Etsy, “this expansion
(the card reader) reiterates our commitment to create a world of online and
offline powered by Etsy, making Etsy an everyday experience.”
The new reader product puts Etsy up against a number of rivals, including Square, PayPal, and other card reader providers, as well as companies focused on local businesses, like Groupon (which also sells a card reader!). Similar to other card readers, Etsy’s reader is shipped for free to interested sellers enrolled in Direct Checkout. Payments processed through the reader are priced at 2.75% per swipe (the same as Square) and don’t include additional transaction fees.
However, unlike these other card readers, Etsy’s product is
designed to work in conjunction with its online marketplace. Etsy’s card reader
posts funds directly into the seller’s “Shop Payment Account,” to make
accounting easier. Payments for products made with the card reader will also
work with the seller’s online shop to sync and manage inventory in real-time,
so online buyers aren't trying to purchase things that have already been sold
in person. Additionally, Etsy’s card reader’s emailed receipts include links
back to the seller’s Etsy shop, images of other products, and feedback tools –
effectively turning the receipt into a marketing tool which can re-engage
buyers after the sale is complete.
Sources: Etsy, TechCrunch
1 comment:
Fascinating post. I noticed that Etsy is boosting this offline strategy one step further by partnering with American Express to encourage small business owners to support independent Etsy sellers by hosting trunkshows in their brick & mortar retail locations on the upcoming Small Business Saturday, November 29th. Essentially, small businesses have the opportunity to apply to host a trunkshow as long as they are members or sign up for the Etsy Wholesale program that you mentioned in your post. This is a great example of how an online brand can merge traditional and “new” marketing strategies in order to gain awareness and boost transactions (aka revenue). It is also interesting to consider the perspective of American Express—a corporate giant that keeps its brand relevant by innovating on an already innovative program through expert use of digital channels. It is marketing at its best.
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