Full article on: http://www.nytimes.com/2014/12/01/technology/online-sales-for-girl-scout-cookies-are-approved.html?_r=0
Online Sales for Girl
Scout Cookies Are Approved
By ELIZABETH OLSON DEC. 1, 2014
Girl Scouts are
adding digital marketing to their formidable arsenal of charm, cuteness and
perseverance to sell millions of boxes of Thin Mints, Samoas and other longtime
cookie favorites.
After
years of prohibiting Internet sales, the Girl Scouts of the U.S.A., the group’s
national organization, has approved “Digital Cookie,” a platform for scouts to
sell and ship the colorfully boxed cookies to friends and relatives around the
country.
The
expansion beyond traditional selling strategies like operating booths outside
supermarkets, sending order forms into their parents’ workplaces and
door-to-door canvassing is expected to increase the nearly $800 million raised
in annual cookie sales. More than 80 percent of the two million girl scouts
sell cookies every year, for about $4 a box, the national organization said.
“Girls
across the country now can use modern tools to expand the size and scope of
their cookie business,” said Sarah Angel-Johnson, who directs the digital
cookie effort, “and learn vital entrepreneurial lessons in online marketing,
application use and e-commerce.”
Under
the program, each scout may have her own cookie website, which customers can
gain access to only if the scout sends them an emailed invitation. No
identifying information about the scout may be posted so that it is visible
publicly. Another option is a mobile app that includes credit card processing
and direct shipping.
The
digital program begins this month in a limited number of areas where scouts
have started cookie sales, and will start nationally in January when most of
the 112 Girl Scout councils begin the cookie sales season.
Despite
the new digital tools, scouts like Bria Vainqueur, 13, of Somerset, N.J., say
they do not plan to abandon tried-and-true selling methods.
“I love
going around my neighborhood, my parents’ jobs and my grandfather’s job,” Ms.
Vainqueur said. “I’ve been selling cookies since I joined scouting when I was
6, including setting up a booth at our local Stop & Shop.
“But
the digital option is going to make it easier to reach a lot more people and to
take and keep track of their orders,” she said
She
sold 1,351 boxes last season and said she hopes to sell 2,000 this season. Her
troop, part of the Girl Scouts of Central & Southern New Jersey, plans to
use the revenue to finance community-service projects, including providing food
and babysitting services for needy children, and a trip next year to Savannah,
Ga., the birthplace of the Girl Scouts founder, Juliette Gordon Low.
For the
last several years, the national organization, which makes policy but does not
receive revenue from cookie sales, has been asked to modernize sales, which
began in 1917 in Muskogee, Okla.
When
Wild Freeborn, an 8-year-old Asheville, N.C., girl scout, posted an online
order form in 2009, with help from her father, a website developer, the Girl
Scouts of the U.S.A. shut down the effort, declaring it unfair to other local
girl scouts, who compete to sell the greatest number of boxes and, in return,
receive prizes.
When
the reality television star Honey Boo Boo, asked her Facebook fans to buy Girl
Scout cookies through a local Georgia troop, the national organization also
objected. It argued that online sales did not teach girls how to sell to others
directly or learn how to handle money and deliver cookies — some of the
entrepreneurial skills the sales program is designed to instill.
Three
years of development and testing have helped the Girl Scouts incorporate ways
to learn those skills while selling online, including digital order tracking
and the ability to hand-deliver boxes of cookies ordered through the Internet.
Each participating scout’s parent or guardian must approve everything on a
girl’s web page, including the videos posted. Also, girls under 13 must use an
anonymous designation so their names and contact information are not public.
Zachary
Bennett, a video producer who is a troop leader in New York City, says the
digital option is a “great tool” for dedicated cookie sellers like his
daughter, Natalie, 9. She sold more than 1,000 boxes last season, mostly from a
table outside their Chelsea apartment building, where “after starting out quite
shy, she learned how to look people in the eye and get them interested” in Girl
Scout cookies, he said.
“Now
she can set up her own online store,” Mr. Bennett said, “and make and upload
her own video to reach out to friends and family all over the country.”
Mr.
Bennett said his daughter hoped to sell 2,000 boxes.
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