One of the most valuable marketing tools employed by Rent
the Runway, an online dress rental platform, is “Our Runway”, a collection of
customer-submitted pictures of themselves wearing dresses rented from the
website. Indeed, peer-to-peer reviews
and recommendations are one of the most valuable tools online retailers use to
drive conversion and generate sales.
Many other brands, particularly in the fashion space, are
trying to take advantage of the communities of loyal customers and followers
that have sprung up organically and effectively serve as brand advocates. Enter Olapic.
Olapic is a New York-based start-up that searches and
aggregates user-generated images via hashtags posted to Instagram, Twitter and
Facebook and integrates them directly into the e-commerce sites of its clients. So far, a number of well-known fashion companies
have signed on as clients, including Coach, New Balance, Nasty Gal and
Lululemon. Olapic-powered user-generated
image campaigns have lifted conversion rates by an average of over 30 percent,
according to data provided by the company.
I think this is a fascinating concept that harnesses the
power of social media communities to further these brands’ storytelling and
drive deeper engagement with their customers.
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