Billy S. says:
We regret very much that we had to cancel these flights, but it was necessary to ensure that an Airworthiness Directive and Engineering Change Orders were completed properly and approved by the Federal Aviation Administration.
If I was sitting in an airport paying 3.99 a minute for wi-fi, trying to figure out how to get a refund, I would be so annoyed to be reading about Airworthiness Directives. However, a look at the moderated comment section shows that this blog is generating at least some goodwill, albeit anonymously. A sampling:
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the bad lieutenant said... Guess what? American Airlines is a horrible airline! It's true. Your staff are rude, your planes are uncomfortable and out of date, your food is terrible, your ability to get me to my destination on time is pathetic, and this blog idea is a joke! You stink!
I used your frequent flier miles to go to europe, and then i canceled my account b/c I don't want to ever use your airline again. Go hire the CEO of Singapore Air, Emirates Air, or any other service company and learn how to run an airline properly. You are all idiots.
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Anonymous said... um. your blog is dumb.
Thanks for the details.
April 12, 2008 10:55 AM
It's great to finally see AA communicating with its passengers. Thanks Billy S. for doing so!
April 16, 2008 8:53 AM