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Orbitz will rate users based on how often they comment and how useful their comments are, offering discounts and free flights to those with the highest ratings — no indication yet exactly how such bounties will be measured or doled out.
(see: gridskipper)
Given the relative trust that users seem to grant to user-generated feedback, this seems like an innovative step for Orbitz. The site already sends out text/phone updates, and it is encouraging that it is using its database to connect users who may have relevant information to provide to one another.
This seems particularly interesting too because users don't have to seek out the user-generated feedback... instead Orbitz feeds them relevant reports based on information it already has stored in its database. In essence Orbitz is creating a ready-made travelers network, without requiring the traveler to explicitly join or explore the network themselves. By harnessing the power of social networking to connect travelers and integrating information from its own databse, it seems Orbitz has hit on an interesting way to innovate and compete in the travel space.
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