Make
your customers fall in love with your email campaigns!
Last class was all about email campaigns, and how
still is the most powerful digital marketing tool for any brand around.
There is a thin line between spaming your potential
customers and make them accept your campaigns. You don’t want to put it at risk
because you do not understand how to approach them. Here are some thoughts and
straightforward instructions on how to deliver - and receive – “more love in the
inbox”.
1.
You Make It Easy
There
is nothing more powerful than a very simple and precise message that hits the
nail on the head. Jay Jhun, vice president at BrightWave and owner of the best email handle on Twitter, loves
Pandora emails where a link to a specific playlist or song opens up the app
automatically. "Want to get some ROI on that app you built? Implement URL
schemes (iOS), Intent (Android), and URI (Windows)," he suggests.
2.
You Are Mobile-Friendly
A
strong majority of people are reading a large percentage of their emails on
their smartphones. They, of course, are checking multiple times a day (if not
in outright persistent checking mode) and if the email doesn't look good on
their mobile device, they likely will ignore it.
Nearly
everyone looks for a simple, crisp, and easy way to determine the value of an
email within a few seconds.
3.
You Are Lovely to Look At
Appearance
matters. We all know that.
Animated
GIFs, awesome imagery, proper white space, and not too many options or
navigational choices to select from. The best email marketers sweat the details
and know incremental improvements and touches can be the difference between a
conversion and someone you let slip away.
4.
You Have Personality
We
all have so many choices for media consumption. Maybe too many. Consumers, love
a brand that is not only consistent in its voice across all channels but
demonstrates its unique personality across these as well. It doesn't have to
mean the brand says the same thing on Facebook as it does on the radio, but it
should tailor a great message befitting each channel.
The
best email campaigns are those that deliver personality to the inbox, not just
offers and content.
5.
You Are an Email Unicorn (aka You Have Something I Can't Get Elsewhere)
Like
any commercial relationship, we all have choices. Sometimes we pick things
based on price and convenience. Other times, we pick because we like the
product or want to be associated with something like this offering. Email
programs that consumers look forward to every time they surface in their inbox
are the unicorns of emails. They don't happen often for a lot of reasons.
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