Wednesday, November 06, 2013

The spread of logins using social media


Logins has become a central part of our lives – from email to banking, social media to any interaction with a service online.  A login has become a central part of our lifestyle, yet it is difficult to remember the various passwords and logins we are expected to create to keep our identities safe from hackers. 
Social media has taken advantage of this need for logins and created a symbiotic system with online services and consumers.  Using social media accounts as the base of a login means that people do not have to remember what email, login name or password they used for that particular service.  It is very convenient, especially on the mobile platform, to sign up for a service simply with one touch of a button as opposed to filling out a whole screen of information.  The social media login works for the service because it makes signing up significantly easier for consumers.  Easier signup means less barriers to overcome for consumers who will be more willing to share their information.  It also means they have greater access to our information than we probably would have shared with them otherwise.
Finally, using social media as the sign up is great for that service as well.  It keeps the site extremely relevant in everyday life, and would make switching costs to another social media type much harder.  Consumers are fickle and lose interest for the “next big thing.”  Casual gaming is a perfect example of the capriciousness of consumers.  Games constantly have the attention of millions of people, only too quickly to fade to the cemetery of irrelevant games.  Social media giants such as Facebook, Twitter, Google+ and Yahoo are fighting to remain relevant in consumers minds.  Connecting logins with each of these services is a great way to make sure there are huge switching costs to not use the service anymore.  In addition, using these sites as a login provides additional data about consumers that can be capitalized on by these social media titans.  When using these sign-ins, we forget how much more data we are providing to these services.  Perhaps however, this does not matter with the rest of the information we are already providing for them. Social media services, such as Facebook, are trying to clarify the amount of information we are providing to the new services when we give them access to our Facebook accounts.  It is important to remember this data does not just go to Facebook, but in many cases we are giving away a lot more information about ourselves to new digital services when we sign in via Facebook than we would ever allow signing up for the service separately.

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