1) Email triggers on the rise
Email triggers were used more and were seen as more effective then in previous years - 7% of marketers said email triggers were very successful (up from 4%); 54% of marketers said email triggers were quite successful (up from 47%)
This has been one of the key changes - marketers focused not only on the design of the emails to make sure they display well on emails, but also on the content to ensure that it captures the attention of consumers in less space and less time (emails are read much quicker on mobile then desktop)
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