Tuesday, October 09, 2012

Original content: where search is innovating



It wasn’t too long ago that most pundits had written off the battle for search supremacy and handed the title to Google. Google still has two-thirds of all search but, strangely, there seems to be plenty of innovation happening, in search these days, both from Google as well as Bing and other entrants. Five or six years ago the smart money was betting that algorithms could solve for all user queries—Google and its rivals poured money into acquisitions, startups and inhouse R&D to get computers to recognize the content of images and video, to learn from user choices, etc. Today? Not so much.

The pendulum has swung the other way—search firms are now focusing their creativity on content. Google’s recent purchase of Zagat and Frommer’s is a prime example of how the Silicon Valley giant is trying to shift from being a middleman (we find the content you want) to providing more information itself (pairing human-written reviews with maps and data).

The latest exmaple of this happened last week when Bing decided to begin showcasing journalists and other published authors as experts on specific topics that users are search for. To be fair, Bing was already listing experts in its People Who Know sidebar—but those results were computer-generated, based on data such as who answers questions frequently on Q+A site Quora. The author list is curated by Bing staff, another nod to the staying power of editorial and curatorial knowledge that computers just can’t seem to learn on their own. Is this the beginning of a long-awaited (and, for some, long-feared) tipping point as Silicon Valley finally embraces what used to be called “publishing?” 


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