Expect a big jump in sales on Black Friday and Cyber Monday this year. Online, sales from mobile platforms are expected to surge 110%
Mobile devices and social networks are helping traditional retail brands get closer with customers. Some of them are using text messages and push notifications to offer discounts to loyal customers, while others are enlisting them to be brand ambassadors for social sites like Pinterest.
The 2012 holiday season is shaping up to be the most likely the strongest since the financial market turmoil of four years ago. That may make the Black Friday frenzy even crazier than it's been in a while.
This Holiday season the mobile device will be competing with stores. 53 % of people say they will shop on their mobile device this year, compared to year prior.
Stores are fighting back by " price matching". Stores have began to engage consumers using theirs phones.
http://www.forbes.com/sites/gyro/2012/11/12/mobile-showroomings-impact-on-holiday-shopping/
Mobile 'Showrooming's' Impact On Holiday Shopping
It’s not news that people are spending and doing a lot more on the phone than ever before. What is noteworthy is how much consumers will be using their phones come holiday shopping time to compare prices (referred to as “showrooming”) and ultimately make purchases. More than half of people who own a mobile device (55.3 percent to be exact) plan on using it to shop this year according to Prosper Mobile Insights.
Historically brick and mortar stores have bled sales to online retailers like Amazon, Ebay, and Gilt (to name a few) as consumers compare prices in store and find better deals instantly. From celebrity appearances, to in-store loyalty rewards, and even lobbying Congress to collect sales tax on online shopping—retailers have tried everything to keep consumers in their stores—and purchase in their stores. This year however, all that is about to change due to mobile. Leading the way are stores like Target, Saks, Macys and Best Buy.
The aforementioned stores finally wised up to the power of mobile and are fighting fire with fire. The biggest weapon against online rivals: price matching. Best Buy announced they will match online retailor prices as well as offer free shipping for out-of-stock items this holiday season. Taking a cue from Best Buy, Target will also match certain online retailers from November 1 to December 16 as well as roll out QR codes on toys so shoppers can buy them online and have them shipped. Saks takes it a step further by adding free Wi-Fi to its stores to promote their mobile commerce website.
While most stores have been late to the m-commerce game, this holiday season is sure to be the push they need to enter the space. As stores look for more creative ways to crush online retailors through apps, discounts, and a more robust in-store experience, consumers are the winners in the end. We’re only a few weeks off from Black Friday, but stores are wasting no time to engage consumers on their phones.
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